Crisis Response and Communication Resources
AGC is pleased to provide you with a wealth of tools that any construction firm can use before, during and after any crisis situation. Scroll down the page or use the below nav bar to navigate to resources specific to:
Crisis Management Planning
How to meet the new or increased challenges for crisis management plans, including active shooters, risk of fatalities and addressing the media
Crisis Management Plans for Today's Times
Learn how a national construction firm refined and developed a clear internal communication strategy that works for today's times.
View PresentationCrisis Response Protocol (for jobsite, editable)
Download Reference CardIncident Communication (for jobsite, editable)
Download FlowchartHow to Respond to Active Shooter
View Instruction SheetHandling a Crisis
How construction firms can best prepare for and handle the aftermath of a crisis. Ranging from the logistical implications of crisis preparedness as well the imperative to address the psychological and emotional repercussions of jobsite accidents.
Source: AGC ConstructorCast Listen to PodcastActive Shooter Recommendations and Analysis for Risk Mitigation
Because active shooter attacks are dynamic events and often conclude in the first 10-15 minutes of the incident, preparation is key to mitigating the impact of an attack.
Source: New York City Police Department Download HandbookResponding to a Crisis: How Human Resources Can Make Things Better, Not Worse
Crises can hit at any time, and individuals involved in human resources are usually — and rightly — on the front lines of working with a company's management team to address the challenges that any present.
Source: Constructor Magazine Read ArticleIncident Response Tool
CrisisDriver is an industry-focused incident response software solution that enables AGC member companies to quickly and efficiently respond to and manage negative events.
The CrisisDriver platform will provide a customized suite of pre-loaded crisis communications tools tailored specifically for AGC members, including a customizable crisis communications action plan, pre-loaded industry resources, media monitoring, risk management best practices, construction-industry messaging and templates, and much more.
Learn MoreControlling Communication and Reputation
During times of crisis, it can be difficult for executive teams to gather information and respond quickly enough to react to rapidly changing situations in real time. Driving decisions and communication through a more focused, nimble leadership team can be a more effective way of staying agile as new information presents itself.
Controlling Communication and Reputation
Learn communication tips, techniques and tools that contractors can use before, during and after any unfortunate incident to protect their hard-earned image and reputation.
Source: AGC ConstructorCast Listen to PodcastLeading Your People and Organization Through COVID-19 – Part 1
This article explores five key components of strong communication that will help leadership navigate the uncertainty and ensure a more well-positioned organization on the other side of the crisis.
Source: FMI Corporation Read ArticleWorkplace Mental Health & Wellbeing
Members of your construction team may be grappling with the effects of an unfortunate workplace event long after the incident has been addressed. Learn how to identify helpful resources in advance, plan for these indirect human impacts, and re-orient after a crisis.
Self-Report Rating Scale
Evaluate a list of problems and complaints that employees sometimes have in response to stressful life experiences.
Source: U.S. Department of Veterans Affairs View PTSD ChecklistAfter the Crisis Checklist
How to identify and manage the human impact on survivors, family, co-workers and the community.
Source: Tricia Kagerer, Jordan Foster Construction View ResourceConstruction Industry Alliance for Suicide Prevention (CIASP)
AGC is a member of CIASP with the goal of providing information and resources for suicide prevention and mental health promotion in the construction industry. AGC currently serves on the Industry Influencers Task Force and the Education Task Force of the CIASP.
View WebsitePost Crisis Human Mitigation Plan
Identifying and managing the human impact on survivors, family, co-workers and community.
Source: Tricia Kagerer, Jordan Foster Construction View ResourceCulture of CARE
AGC's Culture of CARE initiative helps construction firms create diverse, safe, welcoming and inclusive work environments. Provide your employees with access to tips and tools for dealing with stress and anxiety to ensure your company culture remains intact during a time of crisis.
Source: AGC of America Take the PledgeManaging Natural Disaster Impacts on Construction
This two-part podcast series discusses how natural disasters affect construction; pre-loss planning; lessons learned in mitigating losses – including insurance considerations before the event; and challenges in restoration and resumption of business operations, immediately post-impact.
Natural Disaster Impacts On Construction Projects PART 1
Learn best practices on preparing for and mitigating the impacts of a natural disaster – including insurance considerations and lessons learned in mitigating losses.
Source: AGC ConstructorCast Listen to PodcastNatural Disaster Impacts On Construction Projects PART 2
Gain expert advice on how to navigate through a complex property and/or business interruption claim, common insurance policy coverage issues, and strategies to full recovery after a natural disaster.
Source: AGC ConstructorCast Listen to Podcast