WebEd: You Don’t Know What You’re Talking About: How Data Defuses Difficult Conversations

February 21, 2018 - 3:00pm to 4:00pm

All WebEd times are in EST

Member Price: FREE
Non Member Price: FREE


As construction industry managers and leaders, we all know there are conversations and personalities that we tend to avoid in the workplace. We also know this is a strategy that rarely leads to excellence. What if there was a better way to manage difficult conversations that took some of the emotion out of the discussion?

This webinar will address these points and enable you to:

• Discover strategies and tactics for how to work with three difficult personalities: the Know-It-Alls, the Dictators, and the Complainers.
• Learn how to use behavioral data to proactively defuse difficult conversations before they begin.
• Walk away with a “Difficult Conversations Checklist” that gives you the steps to make difficult conversations less difficult and more useful.
• Walk away with your Predictive Index® Behavioral Profile (3-page report).


Zach Schaefer, Ph.D.


Zach Schaefer works with companies to build high performing teams by providing Data Driven Talent solutions that connect people strategy to business strategy. As a thought leader in workplace communication, his commentary has been in the Harvard Business Review, CNBC, and Fast Company. He has worked with many companies including Edward Jones, Ameren, Express Scripts, Centene, and the St. Louis Police Department.

He wrote the book American Creativity as well as many articles published in academic and professional outlets, developed the ClashCoach™ mobile app, and earned a Ph.D. from Texas A&M University. He is a Certified Mediator for workplace conflicts and is a Certified Partner with the Predictive Index® workforce assessment company. He’s a nearly tenured professor at SIUE and is also Vice President of People for a multi-unit sports bar chain, The Post Sports Bar & Grill, which currently has more than 70 employees and begins national franchise sales in April 2018.

WebEd Recording:

Everyone who registers for an AGC WebEd will receive a link with access to the audio recording and the presentation.

Technology Requirements: 

AGC of America uses Go-To-Meetings to conduct WebEd. You will not incur any cost for using the platform. However, if you have not used this platform previously, please test your computer prior to the WebEd. You may be required to download software, i.e., Java and may need administrative rights to your computer. For computer specifications, please visit https://www.gotomeeting.com/meeting/online-meeting-support  or contact webinars@agc.org.

AGC of America WebEd Cancellation & Refund Policy: 

If you will not be able to attend an AGC of America WebEd program for which you have already registered, you may qualify for a refund of your registration fee or be able to substitute another employee within your organization. If you cancel your registration at least ten (10) days prior to the webinar, AGC of America will provide a full refund. No refund will be provided if you do not meet this deadline, however you may transfer your registration to another employee within your organization. AGC of America will provide all registrants with a recording of the webinar and the PowerPoint slides following the program.

Any questions or changes to your registration should be made via email to meetings@agc.org(link sends e-mail).

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