Unit 2: Oral and Written Communication (5th Edition)

This course presents a body of knowledge and skills that today's construction supervisors need in order to be effective communicators on their job site.

Unit 2 explores:

Effective communication
Supervisors as effective communicators
Learn to listen
Carrying on conversations
Persuasion, negotiation, and confrontation
Communicate with your crew
Put it in writing
Meetings that work
Electronic communication
Improving communication